Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Sign up for our newsletter
• Complete a contact or booking form
• Request information about our tours
• Participate in promotions or surveys
• Contact our customer service team

The personal information we collect may include:

• Name, email address, postal address, and phone number
• Billing information and payment details
• Travel preferences and requirements
• Passport details (for booking purposes)
• Special dietary requirements or medical conditions relevant to your travel
• Emergency contact information

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address, browser type, operating system
• Pages visited, time spent on pages, links clicked
• Referring website or source that led you to our site
• Geographic location (country and city level)

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. For more detailed information about our use of cookies, please see our Cookie Policy.

2. How We Use Your Information

We may use the information we collect from you for various purposes, including to:

• Process and manage your travel bookings
• Create and maintain your customer account
• Provide and personalize our services
• Process payments and refunds
• Send administrative information, such as booking confirmations and updates
• Respond to inquiries and provide customer support
• Send marketing communications (with your consent)
• Improve our website, products, and services
• Protect against fraudulent or unauthorized transactions
• Comply with legal obligations

3. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: Processing necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract (e.g., when we provide travel services you've requested).
• Legitimate Interests: Processing necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms (e.g., improving our services, preventing fraud).
• Consent: Where you have given us consent to process your personal information for specific purposes (e.g., marketing communications).
• Legal Obligation: Processing necessary for compliance with a legal obligation to which we are subject.

4. Disclosure of Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• Travel Suppliers: Hotels, airlines, tour operators, and other travel service providers necessary to complete your booking.
• Business Partners: Trusted partners with whom we offer joint promotions or services.
• Legal Requirements: When required by law, court order, or governmental authority.
• Corporate Transactions: In connection with a corporate merger, consolidation, sale of assets, or other corporate change.

We do not sell your personal information to third parties.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

6. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal information.
• Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: The right to request that we erase your personal information in certain circumstances.
• Restriction: The right to request that we restrict the processing of your personal information in certain circumstances.
• Object: The right to object to our processing of your personal information in certain circumstances.
• Data Portability: The right to request that we transfer your personal information to another organization or directly to you.
• Withdraw Consent: The right to withdraw consent where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Specifically, our website servers are located in Australia, and our third-party service providers and partners operate around the world. This means that when we collect your personal information, we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

10. Third-Party Links

Our website may contain links to third-party websites and services that are not owned or controlled by Aussie Adventures. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to be aware when you leave our website and to read the privacy policies of each website you visit.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Aussie Adventures
123 Explorer Street
Sydney, NSW 2000
Australia

Email: [email protected]
Phone: +61 2 8765 4321